Fine Jewellery- High Quality - Exceptional Price
Welcome to Our FAQ Page
We understand that choosing the perfect jewellery piece is an important decision, and you may have questions along the way. Here, we have compiled answers to the most frequently asked questions to help guide you through our process, products, and services. If you don't find the information you're looking for, please don't hesitate to contact us directly. We're here to help!
What is the average delivery time?
Our delivery times range from 3 weeks for simpler pieces to up to 6 weeks for more complex pieces. The average delivery time is approximately 4 weeks. Other factors may also affect delivery time.
Do you have designs to choose from?
Yes, we have full catalogues available for each gemstone cut style, offering options for rings, pendants, and earrings. We encourage you to find inspiration from pictures online as well, as we can create most jewellery pieces based on them. Some limitations may apply.
How are your prices so much lower than brick and mortar jewellery store prices?
At Victoria Fine Custom Jewellers, we keep prices low primarily by utilizing gemstone wholesalers/dealers, attaining gemstones via estates, and operating primarily online, which reduces our day-to-day costs. Typically, our clients save anywhere from 10-40% compared to brick and mortar jewellery store prices. We provide our products at a significant discount all the while ensuring you get new high-quality jewellery at an unbeatable price. Please note that prices are subject to availability of materials and the global market-determinants at the time of purchase. For example, a similar jewellery piece may cost the significantly more, less, or the same depending on when the order is placed.
How do you deliver the final product?
We offer flexible delivery options: pick-up/drop-off in Victoria BC and the greater area or mailing the piece directly to you.
Where are you located and what area do your service?
We are proudly located in Victoria, British Columbia, Canada, primarily serving clients in Victoria and the surrounding areas. With our primarily online process, we also cater to clients across North America, shipping our products directly to your doorstep.
Do you purchase items or have a trade-in program?
If you have Gold, Silver, or Platinum bullion, bars, coins, or jewellery you'd like to sell or trade-in, we can help! Whether you want to make space or upgrade your collection, you can either sell your items directly to us or trade them in and put the value towards your next purchase. This is a great way to enhance your collection or create a custom piece you’ve always dreamed of. Contact us to learn more about how we can assist you with selling or trading your jewellery. For more information about what we specifically purchase, please click HERE or contact us!
Contact
Spaces Offices: 3450 Uptown Blvd #301, Victoria, BC V8Z 0B9 | By Appointment
Office: 778-557-6049
sales@victoriafcjewellers.ca
Tue-Fri: 10:00AM - 4:00PM
Sat-Mon: Closed